Bilingual Case Manager

Website A Supportive Community For All


A Supportive Community For All (SCFA) is a new 501(c)3 nonprofit organization with a mission to create a more equitable Snoqualmie Valley by engaging, connecting, and supporting people and organizations to collaboratively build a community where all members can thrive. We center communities most impacted by inequities in the co-creation and implementation of strategies intended to address inequities in health, housing, financial opportunity, and community connection. We draw on collective impact and community power building frameworks. We practice equity leaderships skills in all areas of our work, acknowledging that the journey to a more equitable community is one that creates space to learn, make mistakes, repair, heal, and grow together.

A Supportive Community For All serves as the “hub” of the Snoqualmie Valley Referral and Navigation Program, a collaborative project of the Snoqualmie Valley Human Services Coalition, that provides centralized access to human services in the Snoqualmie Valley to ensure that community members are connected to the resources they need. The Bilingual Case Manager, demonstrating fluency in both English and Spanish, will play a crucial role in the success of this program by conducting community outreach, completing assessments, providing resource navigation, and making referrals to meet community members’ needs, particularly related to food insecurity, housing, and/or financial insecurity.


  • Conduct community outreach to raise awareness and engage community members who would benefit from resource navigation and case management support, both online and in person, often in nontraditional areas such as food pantries, libraries, subsidized housing, or through other community connections
  • Complete initial assessments with community members to better understand their strengths, challenges, and needs in order to support them in goal setting and effectively connect them to appropriate resources
  • Make referrals to community-based organizations utilizing cloud-based referral platforms to ensure that community members are connected to services to meet their needs, tracking referrals to completion
  • Assist community members with applications for benefits and resources as needed
  • Follow up with community members at regular intervals to support their progress in meeting goals
  • Maintain accurate, up-to-date and complete records of all client and collateral contacts
  • Develop strong relationships with local service providers that will nurture connections and support cross-sector collaboration
  • Represent A Supportive Community For All programs to the community, referral sources, and other parties, when appropriate
  • Participate on community-based task forces, collaborations, or committees that support program success, raise awareness, and encourage utilization of A Supportive Community For All resources
  • Other tasks as requested


Ideal candidates will have the following qualifications:

  • Bilingual and bicultural skills in Spanish and English
  • Commitment to values of A Supportive Community For All – equity, collaboration, connection, and innovation
  • Understanding of and commitment to meeting the needs of all people living in the Snoqualmie Valley
  • Demonstrated work experience providing care coordination or case management services in a healthcare or social service setting
  • Ability to establish and maintain rapport, and communicate effectively with people regardless of age, gender, or social, economic or cultural background
  • Comfortable with adjusting to change and creating new systems in an uncertain environment
  • Aptitude for solving problems with creativity and resourcefulness
  • Experience with implementing new programs
  • Knowledge of local community resources
  • Ability to respond effectively in crisis or emergency situations
  • Excellent oral and written communication skills
  • High level skills as a computer user, including project management software, databases, Microsoft Office and other Windows applications


  • Office environment – no specific or unusual demands
  • Frequent driving in the Snoqualmie Valley and occasionally the greater Seattle area


  • Must possess reliable transportation and a valid driver’s license
  • Must provide current proof of insurance on personal vehicle at each renewal date
  • Available to attend meetings, functions, and events after normal business hours on occasion


This is a full-time, salaried contract position. Salary is $62,400 annually. Benefits include 100% of employee premiums for health insurance coverage, dental insurance, life insurance, generous paid leave policies (vacation, sick, personal, and bereavement leave), 12 paid holidays (plus 2 floating holidays), and a SIMPLE IRA with 3% match.

We center those most impacted by inequities in the work that we do, specifically people of color, members of the LBTQIA+ community, women, and low-income community members; therefore, we strongly encourage applications from people with these identities or who identify as members of other marginalized groups.

Applicants for this position should submit their resume and cover letter for consideration. Position is open until filled.

Disclaimer:  The information in this job description has been designed to indicate the general nature and level of work performed by employees in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees in this job.

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